Communications Commission of Kenya

Opening your world

Telephone Services (Mobile and Fixed Line Services)

Wireless Phone Technologies

The two most common wireless phone technologies in use in Kenya are GSM (Global System for Mobile Communication) and CDMA (Code Division Multiple Access). 14% of the worldwide market uses CDMA while GSM is the most used cell phone technology in the world, with 73% of the worldwide market. The Commission has compiled some information on this issue with particular reference to Kenyan situation. This information is intended to enable Consumers have a good understanding of the wireless phone technologies in Kenya and hence enable consumers in making better decisions regarding ICT products and services. Visit our main website for more information.

Premium Rate Services

Premium rate services in the context of telecommunications service provision refers to services provided over telecommunications infrastructure and charged for on a per call or unit time basis. The service may not necessarily be a telecommunications services, and indeed most are not. Visit our main website for more information.

Mobile Phone Security

Perhaps the biggest threat that a mobile phone user faces today is loss or theft of the phone. As well as its obvious value as a physical device the phone may contain personal and financial data stored in the handset or in the phones subscriber identity module (SIM card). Visit our main website for more information.

Mobile Phone Etiquette

Mobile phone etiquette entails following simple guidelines when using a mobile phone for safety and security reasons and to create a good environment for working and being in. The Commission has compiled some information intended to enable Consumers have a good understanding on mobile phone etiquette and hence enable consumers in making better use of mobile phone services. Visit our main website for more information.

Children and the Use of Cell-Phone

Many children now have access to cell-phone technology and many parents use cell-hones as their main method of monitoring their movements and ensuring their safety. Cell-phones also provide an immediate means of communication in case of medical or family emergencies. There are, however, several risks inherent in the use of cell-phones by children. Visit our main website for more information.

Buying a Mobile Phone

Consumers need to know their rights and responsibilities so as to protect themselves and exploit all avenues of redress when their rights are violated. The Commission has developed information intended to enable consumers have a good understanding of their rights and responsibilities when buying mobile phones. Visit our main website for more information.

Choosing a Mobile Phone Service

Before choosing a mobile phone service a consumer may wish to know what the various offers and services are and what they mean. Consumers should consider some factors in making a purchasing decision. The Commission has compiled some information intended to enable Consumers have a good understanding of the factors to consider when choosing a mobile phone service in Kenya and hence enable consumers in making better decisions regarding ICT products and services. Visit our main website for more information.
 

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